See below all topics explained on this page:

What the ORDER section is about

In this section, users can check the sales or orders placed by customers on the page created in CTRwow.

On the page, the orders are displayed chronologically, which means that the first order at the top is the last to have been placed.

From the list of orders, users can already have an overview of:

• The Order Number

• The Date on which the order was placed

• The Customer: displayed the customer’s email address used to place the order

• The order Status: informs in which stage the purchase/order is.
  Please find attached, in the below tab, some order statuses:

• The Campaign Name: refers to the campaign linked to the checkout page in which the customer has placed the order.

• The Product: the name of the product that has been purchased

**Please note that orders marked as Test are the ones placed with a test card (see examples below):

On the other hand, real order appear as in the image example below:

How to filter orders

To filter order, please go to the right side of the Order page and click on the Add filter button

and the tab with the Filter Options will pop up, and the user can select one, a few, or all options to filter the orders, by switching the toggle to ON

Once the toggles have been selected, on the right side of the tab the user can pick the filter to be applied by
clicking on each one of the fields and choosing the options from the drop-down menu (see below example)

Once the filters have been included, please click on the Apply button at the bottom of the tab, and the system will display all orders that meet the requirements of the search.

How to access an Order page or the Customer Information page

• To access an order page, please click on the order number

  

• or by clicking on the customer email

  

  
  the user can check the Customer Information page with the customer profile

What’s on each order page

On each order page are shown the following details:

• Order Details

• Customer Details

• Shipping Address

• Product in Order

• Payment History

For instance, check the below image:

**Please note that orders marked as Test are the ones placed with a test card and flagged as such, even on the order page (check the below image example):

How to edit the order status

1. Access the order page, by clicking on the order number

2. Click on the Update Order Status button

   

   and update the order status by picking one of the options provided

   

3. Click on the Update button.

How to add an order Tracking Number

1. Access the order page, by clicking on the order number

2. Click on the Update Tracking Number button

   

3. Paste the Tracking Number and pick the correct courier from the options available

   

4. Click on the Update button.

The Action buttons on the order page

On each order page, there are two Action buttons:

• View Details

• Refund

Which are available on the Payment History section, by clicking on the Actions (three dots icon) button

The View Details button

By clicking the View Details button, users can check the Transactions details, from the tab that pops up (see below example)

The Refund button

By clicking on the Refund button, the Transaction Refund tab pops up

On the tab are displayed:

• Who is requesting the refund: the name of the requester is displayed here

• The order/transaction amount that can be refunded

• The Refund Percentage: in this field, the user can add the percentage of the refund over the total, for example, 15%, which automatically add the amount that is going to be refunded in the below field, the one called Refund Amount (see the below image example)

or it can be added 100% and the full amount will be refunded.

• The Refund Amount: in this field, the user can add the amount that should be refunded, for example, USD 10, which automatically show the percentage of the refund in the above field, the one called Refund Percentage (see the below image example)

• Is Manual Refund toggle: if an order has been already refunded inside the Payment Provider dashboard then the users should switch this toggle to ON.
  Therefore, the order will be flagged as Manually Refunded, but it will NOT trigger the refund back on the customer bank account as well as the manual refund does not notify the payment provider.

• The Refund Reason: on this field, the user has to select the reason for the refund, by choosing within one of the possible options provided on the drop-down menu

and so

Once the above has been filled in, the user needs to click on the Refund button, at the bottom of the tab, to confirm the action

The status of the order will change to Refunded and this will be shown on the ORDER page, by checking the column Status (see below image example):

and in the order page itself: